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The Nigerian Civil Aviation Authority is set to launch a consumer protection portal in August to promote transparency and accountability in the aviation sector.
This initiative comes as a response to widespread consumer complaints within the industry.
The portal will enable passengers to file complaints, monitor airlines' on-time performance, and access self-reported data on case resolutions, thereby making airline performance information publicly available.
The Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, stated that the portal will feature a self-reporting system, allowing airlines to transparently report their own performance.
The NCAA aims to roll out this automated system before the end of August. This move aligns with the Minister of Aviation's announcement that airlines will be required to compensate passengers for delayed or cancelled flights starting in January 2024.
