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FirstBank of Nigeria has denied reports suggesting that it is undergoing a system upgrade, stressing that all its customer applications are fully operational.
In a statement, the Group Head of Marketing & Corporate Communications, First Bank of Nigeria Limited, Folake Ani-Mumuney, clarified that the misleading reports incorrectly interpreted a notice the bank sent specifically to its vendors about its transition to a new cloud-based supplier platform.
The statement emphasised that FirstBank is not experiencing disruption to its services, adding that the financial institution’s banking systems, customer transactions, and channels will not be affected by the enhanced supplier platform.
The statement read: “We wish to address a misleading report circulating in the media regarding a system upgrade at FirstBank.
“The message, which was incorrectly interpreted and reported was sent to, and intended for our vendors only and focused on transitioning from our current I-Supplier Platform (our automated platform that connects us to suppliers) to a new Cloud-based Supplier Platform (worldclass platform for managing suppliers), to enable additional capabilities and benefits for our vendors.
“Please be informed that no system upgrade is currently underway, and all our customer applications are fully operational. We are not experiencing disruption to our services, and our banking systems, customer transactions, channels, etc, will not be affected by the enhanced supplier platform.
“Rest assured that our commitment to seamless service delivery remains unwavering as you continue to enjoy uninterrupted access to our services.”
